Customer Service

1-800-676-3777

Customer Service is available to answer any questions or to receive customer suggestions, comments or complaints. When calling about a specific incident, please remember to provide the relay operator’s identification number, date, and time of call. Or, for assistance during a relay call, caller may ask to speak to a supervisor.

Customer Database Profile

A Customer Database Profile stores an individual relay user’s call preferences expediting call processing and ensuring that the customer’s preferred long distance carrier is used each time a call is made. You can set up your Customer Database Profile by contacting Sprint Relay Customer Service at 1-800-676-3777 (English) or 1-800-676-4290 (Spanish). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

Please, Don't Hang Up!

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the relay service. As a result, when the Relay Operator announces the call “This is the Relay North Carolina” – the first-time hearing person often hangs up. Although not intentional, the hearing person who is receiving a relay call for the first time often hangs up, thinking that a telemarketer is calling.

These hang-ups are frustrating for deaf, hard-of-hearing, deaf-blind, and speech-disabled callers, and they may mean a loss of business and bad customer relations for the business or organization being called.

If you have experienced a hang-up when placing a relay call, you may click here to complete the Hang-up Incident form online. A Relay North Carolina representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint, to better inform the party about the relay services and get across the message, “Please, Don’t Hang Up." It may be the most important call you will receive all day!”