Voice Carry-Over (VCO)

1-877-735-8260

Voice Carry-Over (VCO) allows hard-of-hearing users to speak directly to hearing people. When a standard telephone user speaks to you, a Relay Operator serves as your “ears” and types everything said to your TTY or VCO phone.

VCO to TTY: The Relay Operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user’s TTY or text display equipment to be read.

VCO to VCO: The Relay Operator serves as both parties’ "ears", typing what is said on both ends of the call.

VCO to HCO: The VCO user speaks directly to the HCO user. The HCO user’s typed responses are sent directly to the VCO user.

VCO with Privacy: This feature is similar to the standard VCO feature. However, the Relay Operator will not hear the VCO user’s voice and only types the standard telephone user’s responses back to the deaf/ hard-of-hearing user. Request privacy by typing/voicing to the Relay Operator “Privacy ON.”

2-Line Voice Carry-Over (2LVCO): The Relay Operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user’s TTY or text display equipment to be read.