The Relay NC Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Preferred gender of operator

  • Announcing relay service


As a consumer, you have flexibility in updating your preferences at any time.


This form may be faxed or mailed to:

  • Relay NC TRS Customer Service
    PO BOX 29230 - MOINDA0101
    Shawnee Mission, KS 66201-9230

  • Or fax the form to (877) 877-3291.


Or contact customer service for further assistance at:

  • (800) 735-0533 (TTY)

  • (800) 735-0341 (Voice)

Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

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