Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

© 2019 Relay NC - All Right reserved.

RELAY CONFERENCE CAPTIONING (RCC)

HOW TO SCHEDULE RCC?

STEP 1:

Arrange for a conference bridge and access code from your company or business.

 

Please provide at least 48 hours’ notice (2 working days) for any conference call that you need captioned to guarantee coverage. Events with less than 48 hours advance notice will be covered using our best efforts, but cannot be guaranteed.

STEP 2:

Click book an event link on right or type ncrelaycc.com by completing the online ordering form including date, time and conference call number and access code.  Hours of operation are 8 AM to 6 PM local time zone from Monday to Friday.  A confirmation email will be provided within one business day.

Requestors of the RCC service will receive a confirmation e-mail with the Event ID, as well as the Web address for you to access your captioned call. Log-on to the provided web address a few minutes prior to the start of the call and follow along with the captioned text as it captures what is spoken on the call in real-time.

STEP 3:

RCC captioner will access the event through the same conference bridge and access code approximately 10 minutes prior to the scheduled start of the call.

Accuracy and how you can help

As captions are performed in real-time, errors may occur with captioning content on demand. For the most efficient captioning, please provide as much advance information along with event id number to RCC@sprint.com  about the event including proper names, agenda, speaker notes, PowerPoints, and any additional information that will benefit the captioning experience.

Canceling a scheduled call

We understand that cancellations or event changes may occur. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at RCC@sprint.com and let us know of the change.

Disclaimer

Relay Conference Captioning is a service of North Carolina and is made available free of charge to individuals living or working in the State of North Carolina. To use this service you must live or work in the state. If you are unable to provide a verifiable home or work phone number with a valid area code and prefix, you are not eligible to use this service.