Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

© 2019 Relay NC - All Right reserved.

RELAY CONFERENCE CAPTIONING (RCC)

RCC TIPS

For best RCC results, use the following “Tips” to help manage your meetings:

  • Participants are encouraged to speak into a microphone or speakerphone to eliminate low volume, multiple speakers and possibly background noise.
     

  • Ask speakers to identify themselves before they speak. This will ensure that participants who are utilizing the RCC service are aware of who is speaking at all times during a meeting.
     

  • Ask speakers to clearly enunciate and speak into the telephone or microphone (especially when using a polycom or conference speaker).
     

  • Ask speakers to take turns speaking (one person at a time) so that the captioner is able to capture everything that is being said.
     

  • Ensure that all non-speaking participants have their phones on mute.
     

  • In Q&A sessions, ask speakers to repeat questions from participants prior to answering participant questions.
     

  • Reduce background noise such as paper shuffling, moving of the speakerphone, rustling of snacks, etc.
     

  • Ensure that any video or presentation is played near enough to the telephone or microphone that the captioner can hear the audio.
     

  • Email conference call information (such as participants’ names, agenda and preparation material that may apply: acronyms, PowerPoints and/or key terms) to RCC@sprint.com, along with conference ID number found in confirmation email.  This will assist the captioner to accurately support the communication and captioning efforts during your RCC event.
     

  • For technical or captioning issues during an event, please email RCC@sprint.com or call (833) 250-2784 in order to troubleshoot real-time and ensure captions are received.
     

We hope that these tips are helpful to you! If you have any additional tips that would benefit North Carolina RCC customers, or if you would like to share your own experiences, please send an email to bola.desalu@sprint.com.