What is Relay-Friendly Business?

Are you a Relay-Friendly Business?


Deaf, hard of hearing, and deafblind individuals utilize relay services (whether TTY, IP-based, or video) to communicate over the phone. Relay services, funded by the government and provided at no charge to callers, allow Deaf, hard of hearing, and deafblind individuals to have conversations over the phone via a trained operator and/or assistive devices. For more information visit www.fcc.gov.


Unfortunately, many businesses hang up on relay calls, mistakenly thinking they’re scam or marketing calls. Relay calls are from customers wanting to utilize services or products from your business, and it’s important to be aware of relay calls and the potential of lost sales or business being lost via hang-ups. If you think this doesn’t directly affect your business, consider the following.

In 2010, nearly 1.2 million North Carolina adults had hearing loss — that’s more than 16% of the state’s population. This number is projected to increase by 41% in 2030 — and translates to thousands, if not millions, of dollars in sales for businesses in North Carolina. That’s why we established the Relay-Friendly Business program.


The Relay-Friendly Business (RFB) program for businesses, companies, and organizations to learn about different type of relay services and products for deaf or hard of hearing people and people with speech disabilities.


To become certified as a RFB, just take a test. Once RFB-certified, your business is then listed on our page, and also receives a decal for your office. This helps inform customers that your business is familiar with relay services and products.

Become an RBF partner, and receive the following at no charge:

  1. Online training materials

  2. Listing on Relay NC and STS NC websites

  3. Announcement on Relay NC and STS NC Facebook pages spotlighting your business as an RBF partner

  4. Certificate and decal for your office.

For more information, contact us today!

Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

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