Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

© 2019 Relay NC - All Right reserved.

HOW DOES TELEBRAILLE RELAY WORK?

The other party's conversation to a deafblind caller goes through a relay operator.

The relay operator types the other party's conversation to the deafblind caller.

The deafblind caller reads the conversation through a TeleBraille device.

People who are deafblind or have low vision can use a TTY and/or TeleBraille device to type words to a relay operator, who then speaks the typed words to the other caller, and types all spoken words back to the deafblind caller. The average typing speed is slower than traditional TTY relay, and can be modified to as slow as 5 words per minute.

English-to-Spanish and Spanish-to-English translations are also available for TeleBraille Relay customers.

TeleBraille Relay is not compatible with PBX systems or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

VIDEO: TELEBRAILLE RELAY SERVICE

The Relay NC Customer Profile form for TeleBraille consumers allows specified preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • TeleBraille branding type

As a consumer, you have flexibility in updating your preferences at any time.

 

This form may be faxed or mailed to:

  • Relay NC TRS Customer Service
    PO BOX 29230 - MOINDA0101
    Shawnee Mission, KS 66201-9230

  • Or fax the form to (877) 877-3291.

 

Or contact customer service for further assistance at:

  • (800) 735-0533 (TTY)

  • (800) 735-0341 (Voice)

RELAY NC CUSTOMER PROFILE

TELEBRAILLE RELAY SERVICE

711 or 800-735-2962