A person who is deaf or hard of hearing can use a TTY to type their message, which is read aloud to the other caller by a relay operator. The operator types the spoken message of the hearing caller to the TTY user. The average typing speed is 15 words per minute.
TTY relay is not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017
711 or 800-735-2962
711 or 888-762-2724
You as a TTY caller dial the TTY number, 711 or 800-735-2962. Relay NC will answer. Type in the area code and telephone number you wish to call and type "GA" (Go Ahead.) The relay operator dials the number and connects to the other party.
HOW DOES TTY RELAY WORK?
You type your conversation to the relay operator. Remember to type "GA" (Go Ahead) at the end of each message.
The relay operator then voices your typed message to the other party.
After you type "GA", it is the other party's turn to respond.
The relay operator relays the other party's spoken words by typing them back to you.
VIDEO: TTY RELAY SERVICE
RELAY NC CUSTOMER PROFILE
The Relay NC Customer Profile form allows consumers to list their preferences for calls, such as:
Frequently dialed numbers
Preferred gender of operator
Announcing relay service
As a consumer, you have flexibility in updating your preferences at any time.
This form may be faxed or mailed to:
Relay NC TRS Customer Service
PO BOX 29230 - MOINDA0101
Shawnee Mission, KS 66201-9230
Or fax the form to (877) 877-3291.
Or contact customer service for further assistance at:
(800) 735-0533 (TTY)
(800) 735-0341 (Voice)