Relay North Carolina (Relay NC) is funded by a surcharge on landlines and wireless connections in North Carolina and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

TTY and Voice Carry-Over (VCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

© 2019 Relay NC - All Right reserved.

HOW DOES VCO RELAY WORK?

The mother who has a hearing loss speaks to her son directly.

The son speaks to his mother, and the relay operator types everything the son says, word for word, to the mother.

The mother reads on a TTY screen what her son speaks.

VOICE CARRY-OVER (VCO)

711 or 877-735-8260

Voice Carry-Over (VCO) allows a caller with hearing loss to speak directly to a hearing person. When the hearing person speaks to a VCO caller the relay operator serves as the VCO caller's "ears" and types everything said to the VCO caller's TTY or VCO phone. If an elderly person with progressive hearing loss has difficulty hearing over the phone, VCO is the perfect communication solution for them.

English-to-Spanish and Spanish-to-English translations are also available for VCO relay customers.

Voice Carry Over (VCO) relay is not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used.  While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

VIDEO: VCO RELAY SERVICE

The Relay NC Customer Profile form allows specified preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • VCO branding type

As a consumer, you have flexibility in updating your preferences at any time.

 

This form may be faxed or mailed to:

  • Relay NC TRS Customer Service
    PO BOX 29230 - MOINDA0101
    Shawnee Mission, KS 66201-9230

  • Or fax the form to (877) 877-3291.

 

Or contact customer service for further assistance at:

  • (800) 735-0533 (TTY)

  • (800) 735-0341 (Voice)

RELAY NC CUSTOMER PROFILE